Feburary 8, posts began appearing on social media from ME and New Hampshire through NY and Pennsylvania from customers complaining of issues.
The company sent out a tweet shortly before 4 p.m. Friday saying it was aware of a problem affecting most of its customers in ME and was working to restore service. Pritchard declined to say where the network breaks occurred. "We are investigating and working to resolve the problem".
In a statement to WGME TV, Spectrum's parent company Charter Communications said damage to the fiber optic network is affecting spectrum services, and that in ME it's the result of severe weather.
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Spectrum first acknowledged service problems in ME just before 4 p.m. Friday.
It is not known if that outage is related to the one that hit Saturday.
The widespread outage was announced early Saturday afternoon in a tweet. People living in Augusta, Gardiner, Randolph, Farmingdale, Waterville, Newcastle, and Old Orchard Beach also posted messages Saturday saying they were without Spectrum TV service.
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Friday's storm coated Maine's trees and power lines with a heavy glaze of ice, and on Saturday the snap of branches could be heard periodically on a walk through nearly any neighborhood.
The ice storm hampered access to the weather-damaged cable on Friday, with roads closed and trees down in that location, she said. She said that winter storms damaged the company's network redundancy on Friday, and with the storm damage in some areas, it made it hard to access the equipment that had to be repaired.
Spectrum had earlier reported service outages from Upstate New York to ME, and a service map created by Down Detectors appears to show a decrease in outages. When you've submitted your account email, we will send an email with a reset code.
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